Agenda

Rishi Kapoor, Associate Partner & Business Head, Sapphire Connect

Traversing through India’s ambitious transition from a cash-centric economy towards a digital economy

India has always been a cash-based economy. In an ambitious effort, the Government has been actively directing the nation to be less dependent on cash and to be completely digital economy. The journey has had its own challenges. It has been more than 3 years since the demonetization, India still has a long way to go. Here is an overview of the milestones achieved and the roadmap ahead. Also a look at the role the digital payment ecosystem plays in India's plan to be a 5$ trillion economy.

• Assessing the India’s journey towards becoming a cashless economy
• Is India ready for a cashless economy?
• What is the roadmap ahead for India's journey towards becoming a digital economy - The future of digital payments in India.
• A guide map for member nations of SAARC, streamlining their transition to a cashless economy

Speaker:

• Prasad Kolte, Chief Operating Officer, MahaIT

The digital transformation revolution has opened many avenues. The biggest challenge was taking the banking experience to un-banked masses. Digital payments has turned the entire system on its head. No longer are we asking the masses to come to the physical bank. We are taking the banking experience to them! Innovation in the digital payments space has enabled banking for the Unbanked! A collaborative approach among SAARC members to collectively work towards banking the Un-Banked!

• Gauging the impact digital payments have had in maximising financial inclusion
• Assessing the on ground reality - the disconnect between accessibility & usage
• Addressing the challenges hindering the extension of financial inclusion and ways to overcome them - namely creating more awareness around digital economy and building confidence among consumers and small merchants
• What would the payment sector look like in the next 5 years - What is the roadmap for the future of digital payments

Panelists:

• Anirvan Ghosh Dastidar, Chief Executive Officer, Standard Chartered Bank Nepal
• Arijit Basu, Former Managing Director - Commercial, State Bank of India
• Ashutosh Singh, Chief Executive Officer, NSDL Payments Bank
• Deepak Sharma, President & Chief Digital Officer, Kotak Mahindra Bank
• Mrutyunjay Mahapatra, Former Managing Director & Chief Executive Officer, Syndicate Bank
• Nitin Chugh, Managing Director & Chief Executive Officer, Ujjivan Small Finance Bank
• R A A Jayalath, Asst Governor, Central Bank of Sri Lanka

Moderator:

• Zubin Tafti, Director – Payments & Fintech, SME, PwC India

Technological advances in the digital payment ecosystem ensure complete security of the cashless society.

Digital payment frauds account for nearly half of al banking frauds in India. As we progress towards becoming a cashless society, the menace of online fraud deters consumer confidence and can be detrimental to brand image of the respective bank. Technology has been the key driver in accelerating digital payments and it its this innovative technology that must be put to use to secure cashless transactions.

• Building customer confidence and thereby increasing the usage of digital payments
• Exploring other authentication models for enhanced security
• A look at how tokenization is being used to secure cashless payments
• Is biometrics going to be a game changer in securing cashless payments?

Speaker:

• Mohan Tanksale, Strategic Consultant, SWIFT India Domestic Services
• Sunita Handa, Chief General Manager - IT Channels & Operations, State Bank of India

Banks are the beating heart of any economy. Ensuring the availability and flow of cash in the economy. With the advent of the digital economy, role of the bank has evolved. Here is a overview of the impact of digital transformation on the banking sector of the SAARC nations

• Evolution of financial services in the digital economy
• The convergence of fin-techs and traditional banking resulting in the birth of Neobanking

Panelists:

• Abhaya Prasad Hota, Consultant, Swift India Domestic Services
• Shafique Dawood, Heads Sales and Business Development APAC, Group-IB
• ShivKumar Bhasin, Chief Technology and Operations Officer, NSE
• Subhojit Roy, Senior Vice President & Chief Information Officer, SBI Mutual Fund
• Dr. Suresh A Shanmugam, Head MMFSS - Innovation & Future Technology, Mahindra & Mahindra Finance

Moderator:

• Asim Parashar, Partner, Financial Services, PwC India

Assessing the impact of creating of self regulatory bodies, New Umbrella Entity would have on Digital Payments. RBI's iniative is aimed to foster growth in the retail payments.

• What is the current outlook of the industry to the establishment of such an entity.
• What to expect from such an entitiy
• How will it impact the digital payment ecosystem

Speaker:

• Navin Surya, Founder and Director, So Hum Bharat Digital Payments

Speaker:

• Shaleen Srivastava, EVP, Head of Fraud, Solutions, Alternative Data and Marketing Services, TransUnion CIBIL

With increased adoption of digital payments, it becomes crucial to ensure the privacy, security & integrity of the data captured is maintained.

• Understanding why is data so importance and its impact on operations
• Addressing the data governance challenges - namely data ownership, management and storing of PIIs etc.
• Building and deploying an ideal data governance strategy with regtech

Panelists:

• J A Chowdary, Chairman India Blockhain Standards Committee & General Partner, Succeed Indovations Fund
• Avez Sayed, Chief Risk Officer, SBI General Insurance
• Amol Bhat, Partner, Cyber Security, PwC India

Blockchain is here to Stay & its proving to be far more capable than anticipated! Blockchain right from the beginning has proven to be a game changer and disrupter in every field. Blockchain promises to enhance transactional security and maximise transparency in each transaction.

• Analysing how blockchain can redefine security and transparency in digital payments
• Simplifying payments and improving accuracy with blockchain
• Regulatory view on use and application of blockchain

Panelists:

• Anasuya Ghosh, Senior Vice President & Head, Star Union Dai-ichi Life Insurance
• Anindya Karmakar, Business Head Digital Lending, Aditya Birla Finance
• Prasanna Lohar, Head Technology – Digital | Innovation | Architecture, DCB Bank
• Sudin Baraokar, Industry Expert, Global IT & Innovation Advisor, CIO
• Syed Musheer Ahmed, Founder & Managing Director, FinStep Asia

Moderator:

• Saurabh Bhattacharya, Director, PwC India

Delivering a seamless experience and enhancing every step of the customer journey from discovery to interaction to the final checkout at the transaction. Keep them coming back for more!

• Convenience is the game changer here
• Looking closer and decoding the customer psyche, getting into the mind of the customer to deliver a seamless experience!
• Exploring how data analytics can be translated into improved customer experience

Panelists:

• Anand Bhatia, Chief Marketing Officer, Fino Payments Bank
• Ankit Goenka, Head of Customer Experience, Bajaj Allianz General Insurance
• Jijy Oommen, Chief Technology Officer, Kinara Capital
• Sharatee Ghosh, Sr EVP Customer Experience Centre & Virtual Relationship Management, Kotak Mahindra Bank
• Srinivas Kasturi, Global Head of Mass Payments and Country Product Management, Corporate Bank, Barclays

Putting your data to work is the name of the game. AI has enabled banks in improving customer experience, mitigate frauds etc. But AI is not restricted to just this. Here is a comprehensive study as to how AI is driving both convenience and comfort both for banks and their customers. Exploring AI and how to realize its complete potential.

• Cyber security is an ever evolving challenge - Deploying advanced analytics to prevent fraud and enhance compliance
• The critical question - How is AI helping organization reduce costs and maximize efficiency and productivity?
• AI on its own is a disruptor, but combined with other disruptive technologies is re-defining the payment sector namely - AI & IOT
• Pitching AI against AI! The good guys and the attackers are increasingly deploying AI. Overall view of AI being used on both sides of the fence

Panelists:

• Vinoth Sivam T S, Head Technology - Enterprise Mobility, Digital Payments, DevOps & Innovation, ICICI Bank